haven’t received my confirmation email. Why is this and what
can I do?
Usually, this is because your email account thinks our message is spam, so check your spam folder to see if it’s in there. If it’s not, check to see that you gave us your correct email address when you booked. If you did, then please contact us again and we’d be happy to resend your confirmation email. If you make a train or airport transport booking very close to the time of arrival and don’t receive a confirmation email, our driver will be informed by our automated booking system, and will be waiting for you when you arrive.
Do infants count?
Yes, we count infants and children as people in your party. Under Czech law, we’re required to use special seats for children, and we provide these free of charge. So that we’re fully prepared for this, please leave a note for us in your booking form telling us how many children you’ll have with you.
When do I pay?
You can either choose to pay in advance for your airport transport service, or when you’re dropped at your hotel. If you’re paying in advance online our driver will be informed by our system and there’s nothing more you need to do. If you’re paying on arrival by cash or credit card, you’ll pay the full amount when you arrive at your destination.
Can I pay by card over the phone?
Yes, but only for bookings where a deposit is required. Deposits are usually only required for transfers originating outside of Prague, and for selected stretched limousines. For payments over the phone we accept only VISA and Mastercard cards, and will charge only 30 or 50% of the total amount, with the rest paid directly to the driver. Otherwise you can pay very easily over the internet or by card to the driver.
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